Help Desk Support Specialist

Washington, DC

Full Time

EPD Dev

Experienced

Nalley Consulting is seeking full-time Help Desk Support Specialists in metro Washington, D.C.

Position: Help Desk Support Specialist
LCAT: Mid and Senior
Location: DIA HQ, Washington, D.C.
Required clearance: TS/SCI with willingness to take CI poly

Required experience: At least 8 years for Senior; at least 5 years for Mid.
Desired education: Bachelor's degree

Description:

Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications.
Applies specific functional knowledge and working and general industry knowledge.
Develops or contributes to solutions to a variety of problems of moderate scope and complexity.
Works independently with some guidance, and reviews or guides activities of junior employees.

Basic Qualifications:

Experience with help desk operations and trouble ticketing systems
Knowledge of Windows operating systems and O365 environments
Ability to perform Tier I-II onsite support
Security+ Certification

Additional Qualifications:

Experience as a Help Desk technician in DoD or industry environments
Knowledge of basic system administration principles
Ability to triage basic operating systems and networks issues

ABOUT NALLEY CONSULTING

Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states.

Nalley Consulting fringe benefits include:

Excellent medical, dental, and vision benefits
PTO
11 paid federal holidays
Tuition assistance
Paid military-reserve leave
Paid parental leave for birth or adoption
401k matching up to 5 percent of the base salary
Flex time
Company-paid short-term disability, long-term disability, and life insurance.

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Thanks for your interest in Nalley Consulting.We are a veteran-owned company working with prime partners to staff positions supporting the Department of Defense and Intelligence Community through multiple IDIQ vehicles in several states.

Help Desk Support Specialist

Apply for this position

Thanks for your interest in Nalley Consulting.

We are a veteran-owned company working with prime partners to staff positions supporting the Department of Defense and Intelligence Community through multiple IDIQ vehicles in several states.