Help Desk Support Engineer - Jr

Doral, FL

Full Time

Entry Level

Join the Nalley Consulting team at Southcom HQ.

Position: Help Desk Support Engineer
LCAT: Jr
Location: SOUTHCOM HQ, Doral, FL / Off-site
Office: U.S. SOUTHERN COMMAND J2

Required clearance: No

Required education: Associate’s degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support.

Description:

Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.
Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA.
Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements.

Required Experience:

Possess the knowledge and capability to provide technical support for JIRA, GitLab, and other IT management tools, ensuring users receive prompt issue resolution and training.
Must be proficient in troubleshooting software issues, managing user access, and supporting cloud-based IT applications.
Strong customer service and documentation skills are required.
Must have demonstrated experience in resolving user access issues, troubleshooting software functionality, and providing technical training.
Experience with IT help desk ticketing systems, remote desktop support, and incident response is required.

Desired Qualifications:

Desirable but not required certifications include CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate.

ABOUT NALLEY CONSULTING

Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states.

Nalley Consulting fringe benefits include:

Excellent medical, dental, and vision benefits
PTO
11 paid federal holidays
Tuition assistance
Paid military-reserve leave
Paid parental leave for birth or adoption
401k matching up to 5 percent of the base salary
Flex time
Company-paid short-term disability, long-term disability, and life insurance.

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Thanks for your interest in Nalley Consulting.We are a veteran-owned company working with prime partners to staff positions supporting the Department of Defense and Intelligence Community through multiple IDIQ vehicles in several states.

Help Desk Support Engineer - Jr

Apply for this position

Thanks for your interest in Nalley Consulting.

We are a veteran-owned company working with prime partners to staff positions supporting the Department of Defense and Intelligence Community through multiple IDIQ vehicles in several states.